Data Privacy Statement

We acquire personal data when you voluntarily share such data with us when placing an order, contacting us (e.g. using the contact form or by email) or creating a customer account with us.

Use of cookies

To make visiting our website appealing and enable use of certain functions, we use so-called cookies on various pages. Cookies are small text files that are saved on your end-device. Some of the cookies we use are deleted after your browsing session ends, that is after you close your browser (these are called session cookies). Other cookies will remain on your end-device and enable us to recognise your browser during your next visit (persistent cookies). You can set your browser to tell you when cookies are placed and decide to accept or not accept each individual cookie, accept cookies in certain cases or reject cookies in general. The functionality of our website may be restricted if you do not accept cookies.

Use of Google Analytics for web analyses

This website uses Google Analytics, a web analysis service by Google Inc. ( Google Analytics uses “cookies”, which are text files that are saved on your computer and that permit analysis of your use of the website. As a rule, the information generated by the cookie about your use of this website is transmitted to a Google server in the USA and saved there. However, in the event of IP anonymisation activation on this website, Google will first abbreviate your IP address within the member states of the European Union or in other countries that are party to the Agreement on the European Economic Area. Only in exceptional cases will the entire IP address be transmitted to a Google server in the USA and abbreviated. IP anonymisation is active on this website. On behalf of the operator of this website, Google will use this information for analysing your use of the website, to compile reports about website activities and to provide the website operator with additional services associated with website and Internet use. The IP address transmitted by your browser within the scope of Google Analytics will not be combined with other Google data. You can prevent cookies from being stored by configuring your browser software accordingly; however, we would like to point out that you may not be able to fully use all of the functions of this website in this case.
br> Furthermore, you can prevent recording of the data generated by the cookie relating to your use of the website (including your IP address) by Google as well as processing of these data by Google by downloading and installing the browser plugin available at the following link:


Hokra GmbH
Schwarzach 15
6351 Scheffau am Wilden Kaiser
VAT identification number: ATU79708835
+43 5358 4313191

Data Privacy Statement
Privacy Policy

Privacy Policy

We process your personal data, which falls under the following data categories:

  • Name or company
  • Occupation/job title
  • Birthday
  • Company registration number and ID or passport numbers
  • Contact person
  • Home address, business address and other addresses of the customer
  • Contact details (telephone number, fax number, email address, etc.)
  • Bank details, credit card details
  • Order data or reservation data
  • UID number
  • Reservation requests and customer service requests

The above data will be stored for all participants/fellow travelers if necessary.

You have voluntarily provided us with data about yourself and we process this data on the basis of your consent for the following purposes:

  • Care for the customer or guest as well as
  • For our own advertising purposes, for example to send offers, advertising brochures and newsletters (in paper and electronic form), as well as for the purpose of pointing out the existing or previous business relationship with the customer (reference).

You can revoke this consent at any time. A revocation means that we will no longer process your data for the above-mentioned purposes from this point in time. For a revocation please contact: Kraho GmbH, Oberau 6, 6351 Scheffau, Austria,

The data you provide is also required to fulfill the contract or to carry out pre-contractual measures. Without this data we cannot conclude the contract with you.

We store your data for contact and advertising purposes and within the framework of the statutory retention periods (in particular accounting obligations) beyond your stay or the processing of your order.

We use external processors for this data processing. In particular the following companies:

  • Zimmersoftware KG, Stammersdorferstraße 420 / 16b, 2201 Gerasdorf near Vienna, (reservation system)
  • feratel media technologies AG, Maria-Theresien-Straße 8, A-6020 Innsbruck, (reservation system, registration system, guest card system)
  • hobex AG, Josef-Brandstätter-Straße 2b, 5020 Salzburg, (payment processor)
  • web-crossing GmbH, Eduard-Bodem-Gasse 9, 6020 Innsbruck, (web hosting)
  • Neue Medien Münnich, Hauptstraße 68, D-02742 Friedersdorf, (e-mail provider)

You can reach us using the following contact details: Kraho GmbH, Oberau 6, 6351 Scheffau, Austria,

Legal remedies: In principle, you have the right to information, correction, deletion, restriction, data portability and objection. For this, please contact us. If you believe that the processing of your data violates data protection law or your data protection rights have otherwise been violated in any way, you can complain to the supervisory authority. In Austria, the data protection authority is responsible.