Privacy Policy

We process your personal data, which falls under the following data categories:

• Name or company
• Occupation/job title
• Birthday
• Company registration number and ID or passport numbers
• Contact person
• Home address, business address and other addresses of the customer
• Contact details (telephone number, fax number, email address, etc.)
• Bank details, credit card details
• Order data or reservation data
• UID number
• Reservation requests and customer service requests

The above data will be stored for all participants/fellow travelers if necessary.

You have voluntarily provided us with data about yourself and we process this data on the basis of your consent for the following purposes:

• Care for the customer or guest as well as
• For our own advertising purposes, for example to send offers, advertising brochures and newsletters (in paper and electronic form), as well as for the purpose of pointing out the existing or previous business relationship with the customer (reference).

You can revoke this consent at any time. A revocation means that we will no longer process your data for the above-mentioned purposes from this point in time. For a revocation please contact: Kraho GmbH, Oberau 6, 6351 Scheffau, Austria, info@kraho.com

The data you provide is also required to fulfill the contract or to carry out pre-contractual measures. Without this data we cannot conclude the contract with you.

We store your data for contact and advertising purposes and within the framework of the statutory retention periods (in particular accounting obligations) beyond your stay or the processing of your order.

We use external processors for this data processing. In particular the following companies:

• Zimmersoftware KG, Stammersdorferstraße 420 / 16b, 2201 Gerasdorf near Vienna, office@zimmersoftware.at (reservation system)
• feratel media technologies AG, Maria-Theresien-Straße 8, A-6020 Innsbruck, info@feratel.at (reservation system, registration system, guest card system)
• hobex AG, Josef-Brandstätter-Straße 2b, 5020 Salzburg, office@hobex.at (payment processor)
• web-crossing GmbH, Eduard-Bodem-Gasse 9, 6020 Innsbruck, info@web-crossing.com (web hosting)
• Neue Medien Münnich, Hauptstraße 68, D-02742 Friedersdorf, info@all-inkl.com (e-mail provider)

You can reach us using the following contact details: Hokra GmbH, Schwarzach 15, 6351 Scheffau am Wilden Kaiser, Österreich, info@hokra.at

Legal remedies: In principle, you have the right to information, correction, deletion, restriction, data portability and objection. For this, please contact us. If you believe that the processing of your data violates data protection law or your data protection rights have otherwise been violated in any way, you can complain to the supervisory authority. In Austria, the data protection authority is responsible.